I’ve recently come into contact with a crazy person, someone who can’t handle their emotions and lash out by yelling, name calling and acting downright bizarre-o. The thing is, it was our real estate agent. The last person you would think would react in such a psycho manner.
Let’s start at the beginning… As you may have read in a previous post about our experience buying a house then you know it was a rocky process filled with far too many ups and downs to be considered normal. At the end of the whole experience we had worked with three real estate agents Yager Realty, first with Shauna whom we thought was terrific, then with Jodie again we thought she was pretty darn good and we also worked with Shauna’s son Brandon.
While we were happy that they had stuck with us throughout this nightmare process and thought that many other agents may have abandoned us in the middle of the mess, there were many things that Brandon did that we were unsatisfied with. We felt he had a tendency to get very upset, fly off and have little temper tantrums. We didn’t like this. There was also an issue with what he told us would be fixed on our house before we moved in and what was actually fixed on our house (he arranged the construction work for us). After the inspection, we found many things to be broken and wrong. We specifically told the agents what we wanted fixed before we moved in including the air conditioner and some work in the bathroom. They agreed. I talked to them numerous times about these items before the work was done and Brandon assured me those things would be fixed. When the work started, we were not informed. I had actually been trying to get a hold of Brandon for a number of days and he didn’t return my calls (which happened often). I finally got a hold of Jodie the other agent who told me the work was almost done. We were a little pissed because I had wanted to walk through with the construction crew and show them everything we wanted done.
After the work was done we got to see the house and realized the things we specifically asked for to be fixed had not been fixed including the air conditioner. When we talked to Brandon he accused us of lying and said that he had never told us those things would be fixed! Incredible! We were too far into the process to back out at that point so we just got over it and moved forward.
Then after we moved into our house we came up against an issue, the previous owner had not paid their last water bill and because of how they billed us, on a 2 month cycle, we did not figure out there was an unpaid bill until October and we moved in in late July. Not having the contact information for the owners (we never met them nor had their phone numbers) and not sure if there was some process to this, we contacted our agent. BIG MISTAKE. He wrote us back why were we bringing this up so late and he had never seen anyone stoop so low trying to get a bill paid. Again incredible! Instead of just telling us that he couldn’t help us with that and maybe passing along the owner’s agent contact information or something of that sort he accused us of trying to shadily get a bill paid when in fact it wasn’t our bill.
Anyways after all this crap, we wrote a realistic and I think too positive a review on Zillow of him, this is what the review said:
We have mixed feelings towards Brandon. We think he worked hard to get us the house we wanted. Nevertheless he seemed very stressed and overworked at times and forgot things we negotiated and accused us of lying when we brought it up. Despite all those issues we still think not many other Agents would have stuck by us through a very ugly escrow and gotten us the house.
We discussed this review and although it was under my husband’s name, both of us agreed on it. After the review posted a received a very angry text from Brandon:
“I couldn’t be dissapointed in the Zillow posting after I got you over 7,000 dollars of repairs completed and paid for by the seller! Andreas posting is uncalled for and upsets me as a business owner. We worked hard and gave you our all… I could care less about your response or your dam water bill!!! Good luck Jessica please never refer anyone you know to us! You both are so ungrateful and it shows.”
Just to clarify it was $6,000 in repairs that we said from the beginnning if they didn’t do the repairs we would not move forward with the house, so he didn’t really do anything. Surprised by his anger and the childish manner in which he texted me, I ignored it and my husband updated the review lowering it from 3 stars to 2 and quoting the text message as an update in the review (he figured people should know about this kind of behavior before working with him).
After the update posted I received a phone call from Brandon, let me tell you that he called from a number I had never seen before so I didn’t know who it was, he called numerous times while I was talking to my cousin about my uncle’s death, so I obviously ignored the calls. Then afterwords I thought maybe it was something important so I called back the number. He did not identify himself but immediately started yelling, “What’s up with the posting?” I had no idea who this was. I was asking numerous times “Who is this?” and he wouldn’t answer but kept yelling about the Zillow posting, I finally figured out it was him from the context. Since I don’t deal well with people yelling and angry with me (I feel like I can’t communicate with them anyways) I hung up and blocked his number on my phone.
I don’t understand how he can stay in business with behavior like this, I think everyone would agree that this is beyond unprofessional.